TRANSIT spoke to a group at Dataran Merdeka on public transport issues in Malaysia http://twitpic.com/8cpvvj

Compiling information from the Marcus Evan's Conference on Urban Transportation Planning & Integration in Kuala Lumpur, Malaysia in March 2012.
Keep sending your comments on the MRT to SPAD using their comment form, or through email feedback@kvmrt.com.my or phone 1800 82 6868
IMPORTANT NOTE: SPAD is now responsible for public land transport in Peninsular Malaysia.
CVLB will retain responsibility for Sabah & Sarawak.
For SPAD enquiries and feedback, please use the following:
For SPAD Complaints, please use the following:
Address:
Suruhanjaya Pengangkutan Awam Darat (SPAD) Headquarters,
Level 19, 1 Sentral, Jalan Travers,
Kuala Lumpur Sentral,
50470, Kuala Lumpur, Malaysia.
Tel No: 03 - 2268 5782
Fax No: 03 - 2272 3744
For other offices, please see this link.
SPAD is currently undertaking a re-registration exercise for all commercial vehicle permit holders in Peninsular Malaysia, from 1 April 2011-1 September 2011. Visit http://www.spad.gov.my - click on the current banner to link to the re-registration page.
Send Feedback to CVLB:
Peninsular Malaysia 1-800-88-96-00
Sarawak 1-800-88-24-66
MySMS 15888 (type ADUAN LPKP and your complaint)
Email aduan@lpkp.gov.my
If you have a complaint, remember to give the following info if you have it:
*Date
*Time
*Location
*Vehicle Reg #
*Driver's License / Reg #
*Bus ID # (for RapidKL buses)
*Details of the complaint
The more information you can give, the more this will help the authorities in their enforcement of existing laws and regulations.
The most comprehensive third party information on express bus operators can be found here. For direct contact to terminals around Kuala Lumpur, please go through the contacts below:
North-bound
Hentian Duta Station, KL (accessible via RapidKL U83, B115, T618 & special shuttle bus)
Puduraya has reopened as of 16 April 2011. TRANSIT is currently looking for contact information for Puduraya.
Southbound Intercity

Accessible by LRT/Komuter/ERL, Besraya and MRR2
Tel : +603 9057 5804 or +603 9057 5802
Email : customercare@tbsbts.com.my
Web: www.tbsbts.com.my
Warning: The website has no information on bus schedule and route. Transnasional's ticketing can be found here
Bukit Jalil Temporary Terminal is now fully closed with the reopening of Puduraya.
Eastcoast-bound
Hentian Putra Station, KL (opposite PWTC, near Putra KTM Station)
Tel: 03 - 40438984, 03 - 40449072
Office Hours: 0730 - 2200 hours
Pahang-bound
Pekeliling Bus Station, KL (opposite Titiwangsa LRT/Monorail)
Office Hours: NA (individual counters)
No official information on bus routes and schedules (even on office hours contacts for terminal operators) are offerred for these terminals, so we hope readers will email us on any information that will be useful here.
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Updates #26
Updates #26
1. Article: Stuck with old fares (Malay Mail) – Questions why the CVLB has allowed exorbitant coupon parking rates to remain in certain busy areas of Kuala Lumpur.
[TRANSIT: We believe that the best solution for coupon rates is to have government regulated and monitored coupon stands]
2. Two interesting sources on the LRT extension:
[TRANSIT: This lack of understanding about public transport (especially among younger people) is exactly why TRANSIT is needed. People are happy about the LRT but ignore the poor service that exists today. LRT is not the magic solution for our public transport woes.]
3. New life for RM12m Klang Sentral (Malay Mail) – Discusses plans to help Klang Sentral recover from the lack of business caused by poor planning and resistance from public transport operators and users.
[TRANSIT: We are disappointed that NPO seems to be looking at ways to compel bus operators to use Klang Sentral. Instead of the MPK working with the CVLB to push Klang Sentral, they need to be reopening the North Klang Bus Terminal, bringing down stronger enforcement and finding ways to develop new services for Klang Sentral. We believe that our proposal for The Greater Klang Area is still an optimal solution.]
4. Letter: Our public transport really stinks (The Star) – a letter from a resident of Tg. Karang (near Kuala Selangor) who decries the poor state of public transport – forcing her to take 6 hours to get from the LCCT in Sepang to her home – via KL Sentral, the Klang bus stand, Klang’s central area and the Kuala Selangor bus terminal.
[TRANSIT: What can we say? The MPK is pushing Klang Sentral and the Selangor government is not interested in local public transport despite our efforts to push them. A direct service between KLIA and Klang Sentral would make a lot of sense, but that service needs a CVLB permit.]
5. Letter: DAP’s U-turn on PORR (Malaysiakini) – The Consumer’s Association of Penang comments on the PORR proposal and the DAP government’s acceptance of the proposal instead of long term public transport solutions.
[TRANSIT: Watch this issue, because it is going to be big!]
6. Two articles focus on the campaign to get more people to take the bus in Putrajaya
[TRANSIT: We will try to get our hands on some of these promotional materials. In the meantime, enjoy this interactive map.
The issue here is really the service and the facilities for public transport users. Without an effort to market the service, few people will use it. Also, PPj needs to look at providing links between Putrajaya and other towns - Cyberjaya, Kajang, KL, Dengkil, etc.]
One thing they can do immediately is improve on their information about the bus services. Can someone tell me why both of these pages are still up, containing different information????
7. Are cabbies paying the price? (Streets-NST) – This commentary wonders if the micro increase to taxi fares will have an overall effect on the industry as fewer people take taxis.
[TRANSIT: The answer is probably yes. This is why TRANSIT is encouraging local councils to work with Taxi Drivers Associations and set up Taxi hubs in housing estates for short distance local shuttle services]
8. Penang Port gets EPU nod to split up ops (Business Times) – PPSB can now separate the loss-making ferry operations from its core port unit – allowing a separate listing and future opportunities to sell the service back to the Penang Local Council or Penang government.
[TRANSIT: We covered the Penang Ferry issue in the past and we expect to see it heat up again soon]
9. Pickpocket nabbed on train (Malay Mail)
10. A costly 10-sen poser (Malay Mail) – RapidKL ‘taken to task’ [TRANSIT: By somewhat ignorant consumers & a 'newsmaking' media] for not providing ‘commuter friendly facilities’ [TRANSIT: We don't like confusion on public transport either, and we are not happy with the change in the fare system - but frankly, this 'taking to task' of rapidKL is really unbelievable. Commuters dont want to carry loose change because it is inconvenient? Give us a break. RapidKL has provided signage and reminders to passengers. We think they have done their part.]
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Filed under: Comments on Government, Comments on Planning, Community Shuttle Bus, Complaints - Bus Services, Feedback, Ferry/Water-based Transport, Information, Mass Transit (LRT/MRT/METRO), Monorail, News & Events, Planning, Stage Bus, Taxi Tagged: | construction, CVLB / LPKP, Express Buses, Extension of LRT lines, fares, Klang Sentral, letters, Local Public Transport, Malaysian Government, Penang Ferry, Planning, Prasarana, Public Transport, service, Stage Bus, statements on public transit, Taxi, Updates, wakil rakyat