TRANSIT spoke to a group at Dataran Merdeka on public transport issues in Malaysia http://twitpic.com/8cpvvj

Compiling information from the Marcus Evan's Conference on Urban Transportation Planning & Integration in Kuala Lumpur, Malaysia in March 2012.
Keep sending your comments on the MRT to SPAD using their comment form, or through email feedback@kvmrt.com.my or phone 1800 82 6868
IMPORTANT NOTE: SPAD is now responsible for public land transport in Peninsular Malaysia.
CVLB will retain responsibility for Sabah & Sarawak.
For SPAD enquiries and feedback, please use the following:
For SPAD Complaints, please use the following:
Address:
Suruhanjaya Pengangkutan Awam Darat (SPAD) Headquarters,
Level 19, 1 Sentral, Jalan Travers,
Kuala Lumpur Sentral,
50470, Kuala Lumpur, Malaysia.
Tel No: 03 - 2268 5782
Fax No: 03 - 2272 3744
For other offices, please see this link.
SPAD is currently undertaking a re-registration exercise for all commercial vehicle permit holders in Peninsular Malaysia, from 1 April 2011-1 September 2011. Visit http://www.spad.gov.my - click on the current banner to link to the re-registration page.
Send Feedback to CVLB:
Peninsular Malaysia 1-800-88-96-00
Sarawak 1-800-88-24-66
MySMS 15888 (type ADUAN LPKP and your complaint)
Email aduan@lpkp.gov.my
If you have a complaint, remember to give the following info if you have it:
*Date
*Time
*Location
*Vehicle Reg #
*Driver's License / Reg #
*Bus ID # (for RapidKL buses)
*Details of the complaint
The more information you can give, the more this will help the authorities in their enforcement of existing laws and regulations.
The most comprehensive third party information on express bus operators can be found here. For direct contact to terminals around Kuala Lumpur, please go through the contacts below:
North-bound
Hentian Duta Station, KL (accessible via RapidKL U83, B115, T618 & special shuttle bus)
Puduraya has reopened as of 16 April 2011. TRANSIT is currently looking for contact information for Puduraya.
Southbound Intercity

Accessible by LRT/Komuter/ERL, Besraya and MRR2
Tel : +603 9057 5804 or +603 9057 5802
Email : customercare@tbsbts.com.my
Web: www.tbsbts.com.my
Warning: The website has no information on bus schedule and route. Transnasional's ticketing can be found here
Bukit Jalil Temporary Terminal is now fully closed with the reopening of Puduraya.
Eastcoast-bound
Hentian Putra Station, KL (opposite PWTC, near Putra KTM Station)
Tel: 03 - 40438984, 03 - 40449072
Office Hours: 0730 - 2200 hours
Pahang-bound
Pekeliling Bus Station, KL (opposite Titiwangsa LRT/Monorail)
Office Hours: NA (individual counters)
No official information on bus routes and schedules (even on office hours contacts for terminal operators) are offerred for these terminals, so we hope readers will email us on any information that will be useful here.
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This is what public consultation ought to be
Public Consultation for public transport in Malaysia is a lot different from public consultation in other parts of the world.
This is, as you might expect, a result of a “government knows best” mentality that directs the whole planning process.
In Malaysia, planning takes place in stages too – but decision making is sometimes ad hoc and unpredictable. A good example of this is the unexpected delay to the construction of a new station concourse & roof design of Bank Negara Komuter station – purportedly because then Prime Minister Abdullah Ahmad Badawi, while on a visit to Bank Negara, looked down at the construction project for the new station and made an offhand remark that the fancy new roof looked out of place next to the brutal concrete of Bank Negara.
No Real, Timely Information and No Real Meaningful Consultation
Never mind. The issue is that the public is not given real & timely information about the planning process and are not meaningfully consulted.
In other words, the public is not involved in the decision making. By the time the public is given the chance to submit their own views and ideas, (for example, during the “3 Month Public Display Period” specified by the Ministry of Transport), many vital decisions have already been made – which means that changes so late in the day would result in huge delays & cost overruns.
You can see our comments on the public display period here (scroll down to the bottom).
This is why TRANSIT believes that the public need to be involved in planning right from the beginning – and that is why the planning process needs to be broken down and made transparent and open and far more effective.
Public Consultation is Necessary
Some people may dismiss the idea of public consultation, suggesting that it will just lead to increased delays as people argue or try to push their own point of view ahead of the others.
But the truth is that, whether it is hidden or open, projects are still subject to delays because of disagreements among the decision-makers who are trying to push their own point of view.
Consider that it was back in 2004 (when the government was in the process of discussing the 9th Malaysia Plan) that then Deputy Prime Minister Najib announced the extensions of the LRT lines to Subang Jaya.
Consider the number of times the proposals have been changed, without reasons given. Major projects are delayed and delayed for a variety of reasons, and most of them are not really known to the public.
But at least with public consultation, there is a real awareness of the issues and push towards getting things done – because the rakyat know what they want.
On “NIMBY” & “Anti-Development” People
We also must not make the mistake of dismissing the public as bunch of whining, arguing “Not-In-My-Back-Yard” (NIMBY) people who are only interested in their own concerns.
Some people really want what is best for their community and not just for themselves. And some people just want the government and the planners to do things properly – because it is all of our best interest.
The Problem of Having Faith
Sometimes we are told that we should just have faith in the idea that the government or the engineers or the planners know what is best for us.
As a good example, look at the Selangor Structural Plan and the Infrastructure component of the Draft Local Plan – you will see that these documents produced for the same government, show vastly different plans for the LRT & Highway & KTM.
A similar example can be found in KL. A look at the KL Structural Plan and KLCity2020 Draft Local Plan show completely different plans for infrastructure like LRT, Highway & KTM.
So how should it work?
To give you an example of how the planning process for a new rapid transit (say, LRT) line should work, we give you a simple summary below.
Basic Service
Planning for Future Service
Route Planning
Ensuring Demand
Future Capacity
Best Practices
Readers & planners may be interested in some examples of the public consultation process found in London (UK), Vancouver & Toronto (Canada)
Why can’t we see a similar effort made here? Yes, Prasarana has made a good start but there is a long way to go.
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Filed under: Comments on Government, Comments on Planning, Feedback Tagged: | commuters, extension of Komuter lines, Extension of LRT lines, forums on public transit, Local Public Transport, Planning, Prasarana, Public Transport, statements on public transit, wakil rakyat