TRANSIT spoke to a group at Dataran Merdeka on public transport issues in Malaysia http://twitpic.com/8cpvvj

Compiling information from the Marcus Evan's Conference on Urban Transportation Planning & Integration in Kuala Lumpur, Malaysia in March 2012.
Keep sending your comments on the MRT to SPAD using their comment form, or through email feedback@kvmrt.com.my or phone 1800 82 6868
IMPORTANT NOTE: SPAD is now responsible for public land transport in Peninsular Malaysia.
CVLB will retain responsibility for Sabah & Sarawak.
For SPAD enquiries and feedback, please use the following:
For SPAD Complaints, please use the following:
Address:
Suruhanjaya Pengangkutan Awam Darat (SPAD) Headquarters,
Level 19, 1 Sentral, Jalan Travers,
Kuala Lumpur Sentral,
50470, Kuala Lumpur, Malaysia.
Tel No: 03 - 2268 5782
Fax No: 03 - 2272 3744
For other offices, please see this link.
SPAD is currently undertaking a re-registration exercise for all commercial vehicle permit holders in Peninsular Malaysia, from 1 April 2011-1 September 2011. Visit http://www.spad.gov.my - click on the current banner to link to the re-registration page.
Send Feedback to CVLB:
Peninsular Malaysia 1-800-88-96-00
Sarawak 1-800-88-24-66
MySMS 15888 (type ADUAN LPKP and your complaint)
Email aduan@lpkp.gov.my
If you have a complaint, remember to give the following info if you have it:
*Date
*Time
*Location
*Vehicle Reg #
*Driver's License / Reg #
*Bus ID # (for RapidKL buses)
*Details of the complaint
The more information you can give, the more this will help the authorities in their enforcement of existing laws and regulations.
The most comprehensive third party information on express bus operators can be found here. For direct contact to terminals around Kuala Lumpur, please go through the contacts below:
North-bound
Hentian Duta Station, KL (accessible via RapidKL U83, B115, T618 & special shuttle bus)
Puduraya has reopened as of 16 April 2011. TRANSIT is currently looking for contact information for Puduraya.
Southbound Intercity

Accessible by LRT/Komuter/ERL, Besraya and MRR2
Tel : +603 9057 5804 or +603 9057 5802
Email : customercare@tbsbts.com.my
Web: www.tbsbts.com.my
Warning: The website has no information on bus schedule and route. Transnasional's ticketing can be found here
Bukit Jalil Temporary Terminal is now fully closed with the reopening of Puduraya.
Eastcoast-bound
Hentian Putra Station, KL (opposite PWTC, near Putra KTM Station)
Tel: 03 - 40438984, 03 - 40449072
Office Hours: 0730 - 2200 hours
Pahang-bound
Pekeliling Bus Station, KL (opposite Titiwangsa LRT/Monorail)
Office Hours: NA (individual counters)
No official information on bus routes and schedules (even on office hours contacts for terminal operators) are offerred for these terminals, so we hope readers will email us on any information that will be useful here.
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Malacca government to offer mileage subsidy
TRANSIT takes note of this article in the Metro Star today in which Malacca Chief Minister Ali Rustam announces new initiatives to improve public transport service.
TRANSIT Says:
It is good to hear that the state government is actually moving public transport forward just a little bit. We at TRANSIT admit that we are concerned that the Aerorail proposal would be a one off project that is totally isolated from the rest of the public transport system.
We are still concerned but this article shows that the state government is looking at the bus system.
So there is a way for us to get their attention and convince them that there is a process that works.
Regarding the proposed mileage subsidy, TRANSIT believes that this is a good start – but there has to a commitment to service and quality built into the contract. The drivers are not just there to drive – they are there to drive safely, provide information, show up at stops according to a schedule, and keep their passengers safe – among other things.
We believe that a solution must focus on all of these aspects of public transport – not just the money – which is why the State Government must look at a holistic revamp, not just a piece by piece change.
Hence, we do not fully agree with the idea of the State government to hire the bus companies for a proposed fee of RM10000 per bus because apparently the State Government will take responsibility for the management of the bus companies and pay for fuel as well!
TRANSIT would like to inform the Chief Minister that this is not the way a system of public management and private operation ought to work.
For one thing, the government should be responsible for the capital costs of the system. In a state like Malacca, that means the buses and the hubs and depots. The operators should be responsible for operations, and the farebox collection should pay for the operations costs and hopefully the capital costs. If there is not enough money collected from the farebox, then the government should step in with funding.
The system that the CM proposes is the other way around – the government will end up paying for the cost of bus operations (fuel and labour) and will also be paying the capital costs (through the rental fee) for old, poorly maintained buses that may not meet the needs of a mixed urban-rural public transport service.
TRANSIT proposes that the CM look at our 4-Stakeholders model, in which a Local Public Transport Authority plans routes and offers these routes to competing bus operators on a tendered, time-limited contract. The system works this way:
This system would provide a fair balance of assets and liabilities, benefits and costs to the government and the private sector.
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Filed under: Comments on Government, Comments on Planning, Information, Stage Bus Tagged: | 4-Stakeholders Model, buses, commuters, Local Public Transport, Malacca, Malaysian Government, Planning, Public Transport, service, Stage Bus, wakil rakyat